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Common Questions

Where is my order?

Most orders ship same or next day and ship either USPS or UPS. You'll receive a tracking number via email when your order ships. Lost or stolen package? Please first contact your local postal or UPS service.

My towel has pink splotches. What happened?

Pink splotches or otherwise light discoloration, is caused by bleach. Most commonly this occurs when bleach residue is in the washer from a previous load, whitening toothpaste or from beauty products containing Benzoyl Peroxide. This is not a defect in the towel, just a natural reaction from contact with a bleaching agent.


I'd like to place a large order. Do you offer bulk discounts? 

For a large order we typically need 10-12 weeks lead time. Each order is unique and there may or may not be a discount available. Because large orders are custom orders we require a 50% non-refundable payment at the time the order is placed. 

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