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Common Questions

Where is my order?

Most orders ship same or next day and ship either USPS or UPS. You'll receive a tracking number via email when your order ships. Lost or stolen package? Please first contact your local postal or UPS service.

My towel has pink splotches. What happened?

Pink splotches or otherwise light discoloration, is caused by bleach. Most commonly this occurs when bleach residue is in the washer from a previous load, whitening toothpaste or from beauty products containing Benzoyl Peroxide. This is not a defect in the towel, just a natural reaction from contact with a bleaching agent.

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