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Common Questions

Where is my order?

Most orders ship same or next day and ship either USPS or UPS. You'll receive a tracking number via email when your order ships. Lost or stolen package? Please contact your local postal or UPS service. We are not responsible for lost or stolen packages.

 

I'd like to return my order.

I'm sorry to hear your order didn't work out. You can read our return + exchange policy here, or to get started, contact us below.

 

I think items are missing from my order.

Oh no! We certainly want you to get everything you ordered. Every order is hand packed and weighed before shipping. If something is missing we'll be able to verify that based on the shipping weight. Send us an email and we'll be able to help. 

I'd like to cancel my order.

Orders ship quickly and cannot be cancelled once placed. Email us and we'll let you know your options.

 

My towel has pink splotches. What happened?

Pink splotches or otherwise light discoloration, is caused by bleach. Most commonly this occurs when bleach residue is in the washer from a previous load, whitening toothpaste or from beauty products containing Benzoyl Peroxide. This is not a defect in the towel, just a natural reaction from contact with a bleaching agent.

 

I'd like to place a large order. Do you offer bulk discounts? 

For a large order we typically need 10-12 weeks lead time. Each order is unique and there may or may not be a discount available. Because large orders are custom orders we require a 50% non-refundable payment at the time the order is placed. 

 
Interested in collaborating?

Check out our Brand Ambassador page for more info.
Find Us on Instagram and Facebook

 

Send Us a Message 

Use the form below to send us a quick message - or if you prefer, email grace@thebalimarket.us

 

 


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