Returns + Exchanges

We offer you "The 365 Simple Guarantee".

Our return and exchange policy is so simple, we call it "The Simple Guarantee". We just want you to be happy!

What items are returnable?

"The Simple Guarantee" is just that. Simple. Any items purchased from within the year are returnable excluding final sale items.

Shipping charges are non-refundable.

Used items returned between 30 and 365 days will receive a store credit. 

How long does it take to process refunds? 

It takes 5-7 days once we receive the return (based on your bank). 

I washed the towel, is it returnable?

Yes. We actually encourage you to wash the towel before you decide to return or exchange. Since Turkish towels need to be washed before they can be used, wash it, try it, if you still aren't convinced, you can return it. Washed items can be returned up to 30 days for a 100% refund or full in-store credit up to 365 days. Unused items in their original packaging will receive a full refund minus shipping charges. 

Who pays for return shipping?

You are responsible for the return shipping cost. But if you would like to request a prepaid label, please send us an email and we will send one to you and subtract the return fee from your refund. Minimum return shipping is $8 and will be actual cost of the label above that for US shipping only, we can not provide pre-paid labels for international shipping.  

Value Add Promos

If you purchased your towels and received a "Free with Purchase" product, and return all or part of your order, your refund will be for the purchase amount less the value of the free item. If a partial return is made, and your order still qualifies for the free item, you will receive a full refund for the returned item.

Need to make a return? 

Please email to get the process started.