Returns + Exchanges
We offer you "The Simple Guarantee".
Our return and exchange policy is so simple, we call it "The Simple Guarantee". And no matter what, we just want you to be happy.
What items are returnable?
"The Simple Guarantee" is just that. Simple. Any items purchased from thebalimarket.us within the year are returnable excluding "Not Quite Perfect" towels, promotional items such as giveaway prizes, and "Semi-Annual Sale" purchases.
How long does it take to process refunds?
It takes 1-2 weeks once we receive the return.
I washed the towel, is it returnable?
Yes. We actually encourage you to wash the towel before you decide to return or exchange. Since Turkish towels need to be washed before they can be used, wash it, try it, if you still aren't convinced, you can return it.
Who pays for return shipping?
Each situation is different, however, you are typically responsible for the return shipping cost.
Value Add Promos
If you purchased your towels and received a "Free with Purchase" product, and return all or part of your order, your refund will be for the purchase amount less the value of the free item. If a partial return is made, and your order still qualifies for the free item, you will receive a full refund for the returned item.
What happens to the towels that get returned?
We're in the process of working with a charity that helps furnish homes for those in need. Returned towels, in good condition, will be donated to the cause.